TERMS OF USE

Last updated on 20 Jun 2025

PLEASE READ THE FOLLOWING CAREFULLY BEFORE ACCESSING AND/OR USING ANY PART OF THE APP AND THE WEBSITE.

1. ACCEPTANCE OF TERMS. DEFINITIONS

The mobile application Relief (the "App"), the website located at relief.harmonyapps.io (the "Website"), and content available via the App and the Website, and our emails are distributed by ZapLQ OÜ, a company duly incorporated under the laws of Estonia, having its registered office at Katusepapi tn 6-502, Lasnamäe linnaosa, Harju maakond Tallinn, Estonia, 11412 (hereinafter referred to as "we", "us", "our" or the "Company"). The App, the Website, together with service delivered, content, tools, transactions available by using the Website or the App, are collectively referred to as the "Service" or "Relief."

Your access and use of the Service constitutes your agreement to be bound by these Terms and Conditions of Use (the "Terms"), which establishes a legally binding contractual relationship between you and the Company. For this reason, PLEASE READ THE TERMS CAREFULLY BEFORE USING THE SERVICE.

2. LICENSE AND LICENSE RESTRICTIONS

Subject to your full compliance with these Terms, you are granted a limited, non-exclusive, non-sublicensable, non-assignable, and non-transferable license to access, use and display locally the App, the Website and the Content (as defined below), and solely for the purpose of using the App and the Website for your own personal use.

Except to the extent expressly permitted under Section 2 (License and License Restrictions) above, you shall not: (a) copy, reproduce, distribute, transfer (by sale, resale, renting, lending, license, sublicense, download or otherwise), modify, create derivative works of, publicly perform, or publicly display any part of the App, the Website or any Content; (b) disrupt servers or networks connected to the App and the Website; (c) use or launch any automated system (including without limitation, "robots" and "spiders") to access the App and the Website; and/or (d) circumvent, disable or otherwise interfere with security-related features of the App and the Website or features that prevent or restrict use or copying of any Content or that enforce limitations on use of the App and the Website. Compliance with the foregoing restrictions is a condition to the license granted to you under this Section 2 (License and License Restrictions).

3. INTELLECTUAL PROPERTY RIGHTS

Ownership

Your use of the App and the Website is licensed and not sold to you under these Terms, and you acknowledge that the App and the Website and its licensors retain all title, ownership rights and Intellectual Property Rights (defined below) in and to the App and the Website (and its related software). We reserve all rights not expressly granted herein to the App and the Website. As used herein, the term "Intellectual Property Rights" means any and all rights in and to any and all trade secrets, patents, copyrights, service marks, trademarks, know-how, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, whether foreign or domestic.

We reserve the right to recourse to the legal remedies provided under the applicable law, in particular, but not limited to the remedies under the DMCA (the Digital Millennium Copyright Act)

Content

The content, information, data, text, photographs, videos, audio clips, written posts, articles, comments, software, scripts, graphics, and interactive features generated, provided or otherwise made available on or through the App and the Website (collectively, the "Material(s)"), as well as the User Submissions (defined below) and the trademarks, service marks and logos contained therein (collectively, "Marks", and together with the Materials and User Submissions, the "Content"), is the property of Relief and/or its licensors and may be protected by applicable copyright or other intellectual property laws and treaties. All other Marks used on the App and the Website are the trademarks, service marks, or logos, as applicable, of their respective owners.

Use of Content

All Content is provided to you "AS IS" for your personal use only, and you acknowledge that all Content accessed, used, or relied upon by you is at your own risk and that you will be solely responsible and liable for any damage or loss to you or any other party resulting from such access, use, or reliance. If you download or print a copy of the Content, you must retain any copyright and other proprietary notices contained therein. We do not guarantee that any Content you access on or through the App and the Website is or will continue to be accurate.

Third Party Open Source Software

Portions of the App and the Website may include third-party (including open source) software that is subject to third-party terms and conditions ("Third-Party Terms"). The App and the Website will comply with any rightful request you submit to us for exercising your rights under such Third-Party Terms. To the extent of any conflict between any Third-Party Terms and these Terms, the Third-Party Terms shall prevail in connection with the corresponding third-party software.

4. USER SUBMISSIONS

User Submissions

The App and the Website may permit the sharing of content by you and other users, including but not limited to pet profile pictures, information, opinions, recommendations, and/or feedback that you may provide in connection with the App and the Website and/or your experience while using them (collectively, "User Submissions"). Some User Submissions, such as your pet's avatar or public reviews, may be made publicly available through the App and the Website. You understand and agree that, whether or not such User Submissions are published, we do not guarantee any confidentiality with respect to any User Submissions. You shall be solely responsible for your User Submissions and the consequences of sharing them. We have complete discretion whether to publish your User Submissions and we reserve the right, without further notice to you, to monitor, censor, edit, remove, delete, and/or remove any and all User Submissions at any time and for any reason. Each User Submission, whether publicly posted or privately transmitted, is the sole responsibility of the user who originated such User Submission. You warrant that all User Submissions originated by you will be accurate, complete, up-to-date, in compliance with all applicable laws and regulations, and will not infringe the Intellectual Property Rights of any third party.

License to User Submissions

Subject to these Terms, by submitting User Submissions, you hereby grant the App and the Website a worldwide, non-exclusive, royalty-free, fully-paid, limited license to use, reproduce, distribute, display, and perform such User Submissions solely for the purposes of operating, developing, promoting, and improving the App and the Website. This license includes the right to make your publicly shared pet avatar and reviews visible to other users. To the extent permitted by law, you waive any moral rights you may have in your User Submissions. You also represent and warrant that you have all necessary rights, permissions, and authorizations to grant the license rights set forth in this Section 4 (User Submissions).

5. THIRD PARTY SOURCES AND CONTENT

The App and the Website enable you to view, access, link to, and use third-party Material, which is not owned or controlled by us ("Third-Party Content"), and such Third-Party Content is provided without the App and the Website or any other professional person monitoring, examining, validating or altering in any way such information, and without any verification as to whether such Material is true, complete or accurate. "Third Party Source(s)" means: (i) third-party websites and services; and (ii) our third-party business partners and customers. For the avoidance of doubt, all such Third-Party Sources are and shall continue to be the owners of all such Third-Party Content.

We are not affiliated with and have no control over any Third-Party Sources. We do not assume any responsibility for the content, terms of use, privacy policies, actions or practices of, any Third-Party Sources. Please read the terms of use and privacy policy of any Third-Party Source that you interact with before you engage in any such activity.

We do not endorse any advertising, promotions, campaigns, products, services or other materials that are included in any Third-Party Content or communicated to you from a Third-Party Source.

By accessing or using the App and the Website, you may be exposed to Third Party Content that is inaccurate, offensive, indecent, or objectionable. You always have the choice of deciding whether or not to interact with a Third-Party Source or to view and use Third Party Content. Your interaction with a Third-Party Source and your use of, and reliance upon, any Third-Party Content is at your sole discretion and risk.

You are solely responsible and liable for your interaction with Third Party Sources. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against the App and the Website, and release the App and the Website from any and all liability, arising from your use of and interaction with any Third-Party Content and/or Third-Party Source. If you have any query or complaint regarding a Third-Party Source or Third-Party Content, you agree to contact the Third-Party Source directly.

6. PRIVACY

We will use any personal information that we may collect or obtain in connection with the App and the Website in accordance with our Privacy Policy, and you agree that we may do so. Please also be aware that certain personal information and other information provided by you in connection with your use of the App and the Website may be stored on your computer or other device (even if we do not collect that information). You are solely responsible and liable for maintaining the security of your computer or other device from unauthorized access.

7. DISCLAIMER

General Disclaimer

The information provided through the App and the Website is intended for general informational purposes only. While we strive to ensure that the content is accurate and up-to-date, we make no guarantees or warranties regarding the accuracy, completeness, reliability, or usefulness of any content. Use of the App and the Website is at your own risk, and Relief shall not be liable for any decisions or actions taken based on the information provided.

Medical Disclaimer

Relief is not a veterinary service. The App and the Website may contain information related to pet health, behavior, nutrition, and wellbeing. However, this information is provided for informational purposes only and is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian with any questions you may have regarding a medical condition or treatment for your pet. Never disregard professional veterinary advice or delay in seeking it because of something you have read on the App or the Website.

No outcomes or improvements regarding your pet’s health, behavior, weight management, or lifestyle can be guaranteed. Every pet is unique and results may vary.

Content Disclaimer

The App and the Website and all content are provided on an "as is" and "as available" basis, without any representation, warranty, guarantee or condition of any kind whatsoever (whether express, implied or statutory), including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and quality of service, or that otherwise arise from a course of performance or usage of trade, all of which are hereby disclaimed by the App and the Website. In addition, the App and the Website makes no representation, warranty, guarantee or condition (i) regarding the content, effectiveness, usefulness, reliability, availability, timeliness, quality, accuracy or completeness of the App and the Website or any content; or (ii) that your use of the App and the Website or any content will meet your requirements or expectations, or will be uninterrupted, secure or error-free.

Third-Party & Advertising Disclaimer

From time to time, the App or the Website may contain links to third-party websites or feature third-party content, products, or services. Relief does not endorse or guarantee such content and is not responsible for the availability, accuracy, or legality of any third-party materials. If you choose to interact with third-party websites or advertisers, you do so at your own risk and are subject to their terms and policies.

Applicable law may not allow the exclusion of certain warranties, so to that extent such exclusions may not apply.

Age disclaimer

Prerequisite for the use of the services is the reaching of the age of 18 and full legal capacity. The services are directed exclusively to consumers. According to the legal definition, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. The use of Arouza.AI App for commercial purposes is expressly prohibited.

8. SERVICES WITH COSTS

Some services of Relief may require the payment of a fee. The scope of the services included in Relief and usable by the user depends on whether and which services are used free of charge or against payment. In the case of free use, the user has access to certain basic functions and information of the respective services. An extended range of functions is available to the user if the services are activated as part of a subscription. Relief may provide an overview of the available fee-based services, their fees, scope of services, restrictions and terms. The payment of the fee only entitles the user to access the services available or visible in the offer presentation. All fees mentioned are inclusive of applicable sales tax or value-added tax (VAT), depending on the user's jurisdiction.

Relief offers the option to unlock the entire content by a payment. Relief offers subscriptions with different minimum terms. With the activation of the paid content, the user receives the right to access and use it during the subscription period for their own, non-commercial purposes on all devices connected and compatible with their platform operator account. Any further use – in particular publication on the internet, as well as the unauthorized copying, distribution or making available of the contents via the internet, whether free of charge or against payment – is not permitted. The same applies to transcribing the contents, removing copyright information and source references, as well as other editing or manipulation of the content. The granted rights of use are not transferable or sublicensable and are subject to full payment. Uses permitted by copyright law are not restricted. The Provider is entitled to revise, update or otherwise change the content at any time if this should be necessary for technical, legal, or content reasons.

The payment methods shown in the offer are accepted; the payment process is usually operated by appropriate service providers. These may include in particular the payment systems offered by the respective platform operators. As far as the respective service provider includes its own general terms and conditions of business or terms of use (GTC) in individual cases, these are exclusively valid for the payment process. If applicable, the user must have a user account with the service provider.

If fees cannot be collected and if the user is responsible for the event causing the collection, the user shall bear all costs arising therefrom. If payments made are charged back or the user does not pay fees, Relief is entitled to block all or access to individual services.

The Provider can offer paid services to users for a certain time free of charge. Which user can participate in a test offer is at the sole discretion of the Provider. The Provider may change the scope of services of the test offer or terminate the provision of a test offer at any time.

The Provider reserves the right to change its business model at any time and, for example, to provide certain or all services only against payment. The respective fees are published in Relief. The user is free to terminate the use of the service or to decide to continue using the service for a fee.

Relief reserves the right to assert further claims for default of payment.

9. LIMITATION OF LIABILITY

IN NO EVENT SHALL THE APP, THE WEBSITE OR ITS AFFILIATES BE LIABLE FOR:

ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES;
ANY LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF REVENUE, OR LOSS OF ANTICIPATED SAVINGS;
ANY LOSS OF, OR DAMAGE TO, DATA, REPUTATION, OR GOODWILL; AND/OR
THE COST OF PROCURING ANY SUBSTITUTE GOODS OR SERVICES.

THE AGGREGATE COMBINED LIABILITY OF THE APP AND THE WEBSITE AND ITS AFFILIATES UNDER, OR OTHERWISE IN CONNECTION WITH, THESE TERMS SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO THE APP AND THE WEBSITE (IF ANY) DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU BRING YOUR CLAIM. ACCORDINGLY, IF YOU HAVE NOT PAID THE APP AND THE WEBSITE ANY AMOUNTS DURING SUCH THREE-MONTH PERIOD, THE APP AND THE WEBSITE SHALL HAVE NO LIABILITY TO YOU WHATSOEVER.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

THE FOREGOING EXCLUSIONS AND LIMITATIONS SHALL APPLY: (a) EVEN IF THE APP AND THE WEBSITE OR ITS AFFILIATES HAVE BEEN ADVISED, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF LOSSES OR DAMAGES; (b) EVEN IF ANY REMEDY IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE; and (c) REGARDLESS OF THE THEORY OR BASIS OF LIABILITY (SUCH AS, BUT NOT LIMITED TO, BREACH OF CONTRACT OR TORT).

10. INDEMNITY

If any third party (including, without limitation, a governmental entity) brings any kind of demand, claim, suit, action or proceeding against the App and the Website, our affiliates, and/or any of our respective directors, officers, employees, agents, representatives, customers, suppliers, or licensors (each, an "Indemnitee"), which is based upon or arises from:

your use of the App and the Website;
any breach by you under these Terms;
any of your User Submissions;
THE COST OF PROCURING ANY SUBSTITUTE GOODS OR SERVICES;

(each of the foregoing, a "Claim") then, upon request by Relief (to be decided at our sole and absolute option), you agree to assume full control of the defense and settlement of the Claim; provided, however, that:

Relief reserves the right, at any time thereafter, to take over full or partial control of the defense and/or settlement of the Claim; and
you shall not settle any Claim, or admit to any liability thereunder, without the express prior written consent of Relief.

In addition, and regardless of whether (or the extent to which) you participated in the defense and/or settlement of a Claim, you agree to indemnify and hold harmless the Indemnitee against:

any costs and expenses (including reasonable attorneys' fees) incurred by the Indemnitee in the defense of such Claim; and
any amounts to be paid in settlement of the Claim, or awarded against the Indemnitee under such Claim (such as, but not limited to, damages, liabilities, and fines)

11. TERM AND TERMINATION

Relief reserves the right to immediately terminate these Terms, or otherwise modify, suspend or discontinue your access to and use of the App and the Website (or any part thereof), for any reason whatsoever, at any time, and without notice to you, and you agree that the App and the Website will have no liability or obligation to you for any such termination, modification, suspension, or discontinuance. If you object to any term or condition in these Terms or any subsequent changes thereto, or become dissatisfied with the App and the Website in any way, your only recourse is to cease accessing and using the App and the Website. Upon termination of these Terms, your license right under Section 2 (License and License Restrictions) will automatically terminate and you must immediately cease all access to and use of the App and the Website.

12. SURVIVING PROVISIONS

Any provision of these Terms which by nature ought to survive, shall survive termination of these Terms and your use of or access to the App and the Website.

13. ASSIGNMENT

Relief may assign these Terms (or any of its rights and obligations hereunder) without your consent and without notice to you. You may not assign these Terms (or any of your obligations or rights hereunder) without Relief's express prior written consent. Any prohibited assignment shall be null and void.

14. MODIFICATIONS

Relief reserves the right to make changes to these Terms at any time by posting changes on the App and the Website. Such changes will be effective ten (10) days thereafter, and your continued use of the App and the Website thereafter means that you agree to be bound by the changes. Please check the App and the Website regularly for any changes.

15. GOVERNING LAW

The laws of Estonia, excluding its conflicts of law rules, shall govern these Terms and your use of the Services.

All disputes, disagreements or claims arising under these Terms or in connection with them, including regarding their acceptance, entry into force, interpretation, execution, violation, termination or invalidity, shall be subject to resolution by the competent courts of Estonia. The place of jurisdiction for any legal proceedings in the case provided for in this provision is Tallinn, Estonia.