PAYMENT POLICY

Last updated on 20 Jun 2025

Some services of Relief may require the payment of a fee. The scope of the services included in Relief and usable by the user depends on whether and which services are used free of charge or against payment. In the case of free use, the user has access to certain basic functions and information of the respective services. An extended range of functions is available to the user if the services are activated as part of a subscription. Relief may provide an overview of the available fee-based services, their fees, scope of services, restrictions and terms. The payment of the fee only entitles the user to access the services available or visible in the offer presentation. All fees mentioned are inclusive of applicable sales tax or value-added tax (VAT), depending on the user's jurisdiction.

Relief offers the option to unlock the entire content by a payment. Relief offers subscriptions with different minimum terms. With the activation of the paid content, the user receives the right to access and use it during the subscription period for their own, non-commercial purposes on all devices connected and compatible with their platform operator account. Any further use – in particular publication on the internet, as well as the unauthorized copying, distribution or making available of the contents via the internet, whether free of charge or against payment – is not permitted. The same applies to transcribing the contents, removing copyright information and source references, as well as other editing or manipulation of the content. The granted rights of use are not transferable or sublicensable and are subject to full payment. Uses permitted by copyright law are not restricted. The Provider is entitled to revise, update or otherwise change the content at any time if this should be necessary for technical, legal, or content reasons.

The payment methods shown in the offer are accepted; the payment process is usually operated by appropriate service providers. These may include in particular the payment systems offered by the respective platform operators. As far as the respective service provider includes its own general terms and conditions of business or terms of use (GTC) in individual cases, these are exclusively valid for the payment process. If applicable, the user must have a user account with the service provider.

If fees cannot be collected and if the user is responsible for the event causing the collection, the user shall bear all costs arising therefrom. If payments made are charged back or the user does not pay fees, Relief is entitled to block all or access to individual services.

The Provider can offer paid services to users for a certain time free of charge. Which user can participate in a test offer is at the sole discretion of the Provider. The Provider may change the scope of services of the test offer or terminate the provision of a test offer at any time.

The Provider reserves the right to change its business model at any time and, for example, to provide certain or all services only against payment. The respective fees are published in Relief. The user is free to terminate the use of the service or to decide to continue using the service for a fee.

Relief reserves the right to assert further claims for default of payment.